Terms of
Service.

By downloading, installing, registering for, or using any part of the Service, you enter into a legally binding contract with Lavo effective as of the date of your first access. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

These Terms incorporate by reference our Privacy Policy, Community Guidelines, and any other policies we publish within the Service. In any conflict between these Terms and a supplementary policy, these Terms prevail unless the supplementary policy expressly governs a specific subject matter.

These Terms are drafted in English, which is the controlling language. Any translation is for convenience only; in any inconsistency, the English version governs.

The Service is available exclusively to individuals who are 18 years of age or older. By registering, you represent and warrant that you are at least 18. We reserve the right to immediately terminate any account where we have reasonable grounds to believe the holder is under 18, without prior notice or liability.

You agree to provide truthful, current, and complete information during registration, including your real date of birth. Providing a false date of birth to circumvent the age restriction is a material breach of these Terms and grounds for immediate permanent account termination.

Each individual may maintain only one active Lavo account. Creating duplicate accounts to evade bans, suspensions, or other enforcement actions is prohibited and may result in permanent termination of all associated accounts.

You may register via Apple Sign-In or Google. By doing so, you authorize Lavo to receive limited profile information from those providers as permitted by your consent settings, subject to their respective terms and privacy policies.

The Service may not be available or fully functional in all jurisdictions due to legal or technical constraints. You are responsible for ensuring your use complies with the laws of your country of residence.

You are solely responsible for maintaining the confidentiality of your account credentials. Do not share your password or authentication tokens with any third party. Lavo will never request your password through any communication channel.

Notify us promptly at service@lavo.run if you suspect unauthorized use of your account. To the fullest extent permitted by applicable law, Lavo is not liable for losses arising from unauthorized use prior to your notification.

You are fully responsible for all activity occurring through your account, including all content posted, calls made, purchases completed, and interactions with other users, whether or not personally initiated by you.

Lavo is a real-time video social and matching platform that provides:

• 1-on-1 live video calls between matched users via encrypted RTC technology
• An algorithmic matching system that pairs users in real time based on stated preferences and behavioral compatibility signals
• Social profile features including profile photos, interest tags, and personal bios
• In-app reporting, blocking, and safety tools to manage your experience
• Optional premium features and virtual currency accessible via in-app purchase

We strive for continuous availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, infrastructure issues, or events beyond our reasonable control. We will endeavor to provide advance notice of planned downtime where practicable.

Lavo is continuously developed. We may add, modify, or discontinue features at any time. We will provide reasonable advance notice for material changes affecting your use of the Service.

By initiating or accepting a video call on Lavo, you consent to the real-time transmission of your camera feed and microphone audio to the matched user via encrypted RTC infrastructure. You understand that the matched user is another Lavo member and, while we operate safety systems, we cannot guarantee the conduct or identity representations of other users.

You are strictly prohibited from recording, capturing, or saving any portion of another user's video or audio during a call without their explicit, informed prior consent. Unauthorized recording constitutes a serious violation of these Terms and may violate applicable wiretapping, eavesdropping, and privacy laws. Violations result in immediate permanent account termination and may be reported to law enforcement.

During video calls, you must comply with Community Standards (Section 8) and Prohibited Activities (Section 14). You may not transmit during a call any content that would be prohibited as UGC, including nudity, sexual content, graphic violence, or content targeting or harassing the other user.

Video call quality depends on the network conditions of both participants. Lavo makes no warranty regarding call quality, latency, or continuity, and is not liable for degraded experiences resulting from network conditions outside our infrastructure.

Lavo collects session metadata as described in our Privacy Policy. This metadata is used for technical diagnostics and safety enforcement and is not shared externally in identifiable form.

Lavo's matching algorithm connects you with other online users based on your stated preferences, behavioral signals, platform availability, and safety eligibility. We make no guarantee that you will be matched within any specific timeframe or that any match will result in a successful or satisfying connection.

While we work continuously to improve matching safety and quality, Lavo cannot guarantee the identity, accuracy of representations, conduct, or intentions of other users. You use matching and video call features at your own discretion and risk. Use the in-app reporting and blocking tools if you have a negative or unsafe experience.

You may skip or decline any match and may block any user to prevent future matches. Abuse of reporting or blocking features (e.g., coordinated mass-reporting without legitimate basis) is itself a violation of these Terms.

You are solely responsible for all content you upload or create within the Service. By submitting content, you warrant that you own or have all necessary rights to it and that it does not infringe any third-party intellectual property, privacy, or other rights.

By posting content, you grant Lavo a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, display, and distribute your content within the Service and in connection with marketing the Service, subject to your privacy settings. You retain ownership of all original content you create.

All UGC must comply with these Terms and our Community Guidelines. Profile images must accurately represent you and must not contain nudity, explicit content, or content that impersonates another person.

Deleted content is removed from public view within 48 hours, from production servers within 30 days, and from backup archives within 90 days.

Lavo is a platform for genuine human connection. Every user must treat others with basic dignity and respect. Conduct that demeans, degrades, harasses, or threatens any user is incompatible with our community values and will not be tolerated.

Sexually explicit or nude content is prohibited in all contexts on Lavo, including during video calls, in profile images, or in any UGC. Violations result in immediate content removal and account enforcement action up to and including permanent termination without warning.

You may not use Lavo to harass, stalk, bully, threaten, intimidate, or doxx any individual. Coordinated abuse campaigns against other users are a severe violation and result in immediate permanent termination and potential law enforcement referral.

Content promoting hatred or discrimination against individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic is strictly prohibited.

You may not misrepresent your identity, age, or any material characteristic. Impersonating any person, organization, or Lavo representative is prohibited. Using the platform to solicit money, personal information, or other resources under false pretenses may be reported to law enforcement.

You may not use Lavo to transmit spam, unsolicited commercial messages, or promotional materials to other users, including repeated promotion of third-party platforms or services during calls.

Lavo is exclusively for users 18 years of age or older. We implement date-of-birth verification at registration and apply supplementary detection measures to accounts suspected of being operated by minors. Confirmed underage accounts are immediately and permanently terminated with all associated data deleted.

If you are a parent or guardian and believe a minor has created a Lavo account, contact us immediately at service@lavo.run. We will investigate and, where confirmed, permanently delete the account and all associated data without delay.

We conduct regular audits of child safety infrastructure, collaborate with recognized child safety organizations, and continuously update detection and prevention capabilities in line with evolving best practices and legal requirements.

All rights, title, and interest in the Service — including the Lavo name, logo, application design, software, matching algorithms, and all original content created by Lavo — are owned by or licensed to Lavo and protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use Lavo's trademarks or proprietary marks without prior written consent.

If you submit ideas, suggestions, or feedback about the Service, you agree that Lavo may use such feedback freely without obligation. You hereby assign to Lavo all intellectual property rights in such feedback to the extent assignable under applicable law.

If you believe content on Lavo infringes your copyright, email service@lavo.run with subject “Copyright Notice” including identification of the protected work and infringing material, your contact details, a good-faith belief statement, and a declaration of accuracy and authority.

Subject to your full and continued compliance with these Terms, Lavo grants you a personal, non-exclusive, non-transferable, revocable, limited license to install and use the Lavo application on devices you own or control, solely for your personal, non-commercial use to access the Service as intended.

This license does not include any right to: sublicense, resell, or commercially exploit the Service; copy, modify, or create derivative works; reverse engineer or disassemble any part of the Service; access the Service via automated means including bots or scrapers; or circumvent any security or access control feature.

All rights not expressly granted are reserved by Lavo. Unauthorized use automatically terminates your license and may expose you to legal liability.

All in-app purchases are processed exclusively through Apple App Store or Google Play. Lavo does not collect, store, or access your payment card details. We receive only anonymized transaction confirmation tokens and entitlement data.

If Lavo offers virtual currency: (a) it has no cash value; (b) it is non-transferable between accounts; (c) it is non-refundable except as required by applicable law or app store policy; (d) it may expire per terms disclosed at purchase; and (e) it may be forfeited upon account termination for cause.

Subscriptions auto-renew at the end of each billing period unless cancelled at least 24 hours before renewal via App Store or Google Play account settings.

Except as required by applicable law or app store policies, all digital content sales and virtual currency purchases are final. Refund requests must be directed to the relevant app store platform.

Live video functionality relies on third-party RTC providers processing encrypted signaling and relay data as technical intermediaries under data processing agreements prohibiting independent use of your data or call content.

Lavo is not responsible for the content, privacy practices, or accuracy of any third-party site. Visiting external links is at your own risk and subject to those third parties' own terms.

Use of Lavo from the Apple App Store is additionally subject to Apple's App Store Terms. From Google Play, additionally subject to Google Play's Terms. In any conflict, the applicable platform's terms prevail for platform-specific matters.

In connection with your use of the Service, you agree not to:

• Broadcast, transmit, or upload sexually explicit or nude content in any context
• Record or capture another user's video or audio without their explicit prior consent
• Solicit or pressure other users to transmit explicit content or personal information
• Use the platform to commit fraud, financial deception, or relationship scams against other users
• Impersonate any person, organization, or Lavo representative
• Access systems or data you are not authorized to access
• Reverse engineer, decompile, or tamper with the Service or its technology
• Use bots, scripts, or automated tools to interact with the Service without written authorization
• Upload or transmit malware or any other malicious code
• Harvest user data or contact information without authorization
• Use the Service in violation of any applicable law or regulation
• Engage in any activity that disrupts or damages the Service or its infrastructure

You may not use Lavo to develop competing products, systematically extract Lavo content, or conduct commercial activities beyond those expressly permitted by these Terms.

Lavo reserves the right, but not the obligation, to review, monitor, moderate, interrupt, remove, or take action on any content or user behavior at any time, without prior notice. Moderation uses automated systems and human reviewers guided by these Terms and our Community Guidelines.

Lavo operates real-time safety monitoring that analyzes session metadata and behavioral signals — not call content — to detect indicators of prohibited conduct. Sessions may be interrupted where prohibited behavior patterns are detected.

You may report any user during or after a call via the in-app reporting function. Your identity as the reporting user is kept confidential from the reported party. Malicious false reporting is itself a Terms violation and may result in enforcement action.

Violations may result in: warning; content removal; temporary feature restrictions; temporary suspension; or permanent account termination. Severity is calibrated to the nature and seriousness of the violation. For CSAE violations or severe illegal conduct, immediate permanent termination and law enforcement referral occur without warning or appeal.

For enforcement actions not involving CSAE or content illegal under applicable law, email service@lavo.run with subject “Enforcement Appeal” providing relevant details. We review appeals in good faith. CSAE-related terminations carry no right of appeal.

You may delete your account at any time via Settings > Account > Delete Account or by emailing service@lavo.run. Termination does not entitle you to a refund of unused virtual currency or subscription fees, except as required by applicable law.

We may suspend or permanently terminate your access at any time, with or without prior notice, if we determine you have violated these Terms, engaged in unlawful activity, or pose a risk to the safety or integrity of the platform or its users.

Upon termination, your access ceases immediately. Publicly posted content may remain visible unless you request deletion. Provisions that by nature survive termination continue to apply, including Sections 7.2, 10, 14, 17, 18, 19, and 20.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LAVO DISCLAIMS ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

LAVO DOES NOT WARRANT THE IDENTITY, ACCURACY OF REPRESENTATIONS, CONDUCT, OR INTENTIONS OF OTHER USERS. YOU INTERACT WITH OTHER USERS ENTIRELY AT YOUR OWN RISK. LAVO MAKES NO WARRANTY THAT THE MATCHING SYSTEM WILL PRODUCE COMPATIBLE, SAFE, OR DESIRABLE MATCHES.

LAVO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LAVO OR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE OR FROM THE CONDUCT OF OTHER USERS, EVEN IF LAVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Lavo's total cumulative liability to you for all claims arising from these Terms or the Service shall not exceed the greater of: (a) the total amount you paid directly to Lavo (excluding amounts paid to Apple or Google) in the twelve months preceding the claim; or (b) USD $50. Where applicable law does not permit certain caps, Lavo's liability is limited to the maximum extent permitted.

The limitations in this Section reflect a reasonable allocation of risk and form an essential element of the agreement between you and Lavo. Lavo would not provide the Service without these limitations.

You agree to indemnify, defend, and hold harmless Lavo and its affiliates, officers, directors, employees, contractors, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your content; (c) your breach of these Terms; (d) your violation of applicable law; (e) your infringement of any third-party right; or (f) any harm caused by you to another user.

Lavo reserves the right to assume exclusive control of any matter subject to your indemnification. You agree to cooperate fully and may not settle any claim imposing obligations on Lavo without our prior written consent.

Before initiating formal proceedings, contact us at service@lavo.run describing the dispute and the relief sought. We will respond in good faith within 30 days. If not resolved within 60 days, either party may proceed to formal dispute resolution.

Except for small claims court matters and except where prohibited by applicable law, all disputes arising from these Terms or the Service shall be resolved by binding individual arbitration administered by a recognized arbitral institution in the jurisdiction of Lavo's principal place of business. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

YOU AND LAVO EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. All claims must be brought individually. If this waiver is found unenforceable for any claim, the arbitration provision in Section 20.2 shall not apply to that claim.

For users in jurisdictions where mandatory arbitration or class action waivers are unenforceable (including EU member states and the United Kingdom), these provisions shall not apply to the extent prohibited. Such users retain the right to bring disputes before courts of competent jurisdiction in their country of residence.

These Terms are governed by the laws of the jurisdiction in which Lavo is incorporated, without regard to conflict of laws principles, except where mandatory consumer protection or data protection laws in your country of residence impose higher standards that cannot be contracted out of.

If you are a consumer in a jurisdiction with mandatory consumer protection legislation, your statutory rights are not limited by these Terms. In any conflict, your statutory rights prevail to the extent of the conflict.

We may add, modify, or discontinue features at any time. We will provide reasonable advance notice of material changes where practicable.

Material changes are communicated at least 14 days before taking effect via in-app notice, push notification, and/or email. Non-material clarifications may be updated without advance notice.

Continued use after any revised Terms' effective date constitutes acceptance. If you do not accept, stop using the Service and delete your account before changes take effect.

These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Lavo regarding the Service.

If any provision is found invalid or unenforceable, it shall be modified minimally to make it enforceable, or severed if modification is not possible. All remaining provisions continue in full effect.

Our failure to enforce any right or provision is not a waiver. Any waiver must be in writing and signed by an authorized Lavo representative.

You may not assign these Terms without our prior written consent. Lavo may assign them in connection with a merger, acquisition, or asset sale, with notice to affected users.

Lavo is not liable for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, government actions, infrastructure failures, cyberattacks, or pandemics.

For questions, concerns, or legal notices regarding these Terms or the Service:

• Email: service@lavo.run
• Subject: “Terms of Service Inquiry — [Your Name]”

We acknowledge inquiries within 5 business days and respond within 30 days.

Formal legal notices must be submitted to service@lavo.run with subject “Legal Notice.” Notices become effective upon our written acknowledgment.

Use the in-app Report function on any profile or call screen, or email service@lavo.run immediately with subject “CSAE Report.” Our highest-priority safety matter, actioned without delay.